Privacy Policy
Last updated: November 24, 2025
True North Title & Escrow ("True North," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our team, or engage our title, escrow, and settlement services across the State of Texas.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
A. Personal Information You Provide to Us
When you submit forms, request quotes, engage closing services, or communicate with us, we may collect:
- Full name
- Email address
- Phone number
- Property address
- Mailing address
- Transaction details (purchase, refinance, loan information)
- Identity verification information
- Information needed for closing or escrow services
- Financial information needed for disbursements (e.g., wire instructions)
- Any documents you upload or send to us
B. Sensitive & Regulated Information
As part of real estate, title insurance, and escrow services, we may collect:
- Government‑issued identification
- Social Security numbers
- Tax identification numbers
- Bank account and routing information
- Loan payoff statements
- Settlement statements
This information is handled with heightened security measures and is only used for legally required transactional purposes.
C. Information Automatically Collected
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device and operating system
- Pages visited, time on site, and referral source
- Cookies, analytics data, and usage patterns
D. Information From Third Parties
We may receive information from:
- Real estate agents and brokers
- Mortgage lenders and loan officers
- Insurance providers
- Public records
- Title data providers
- Referral partners
2. How We Use Your Information
We may use the information we collect to:
A. Provide Title & Escrow Services
- Verify identity and prevent fraud
- Prepare title commitments, title insurance, and closing documents
- Facilitate escrow and disbursement of funds
- Coordinate with lenders, agents, attorneys, and service providers
- Communicate updates about your transaction
B. Improve and Operate Our Website
- Analyze user behavior and traffic
- Enhance security and prevent unauthorized access
- Personalize user experience
- Develop new features
C. Marketing & Communication
- Respond to inquiries and quote requests
- Send service updates, newsletters, or promotional messages (with opt‑out options)
- Provide customer support
D. Legal, Compliance & Risk Management
- Satisfy regulatory, underwriting, and compliance obligations
- Maintain required business, escrow, and title records
- Protect our rights and prevent fraud
5. Data Security
We implement commercially reasonable technical, administrative, and physical safeguards, including:
- Encryption of sensitive records
- Encrypted email or secure portals for document exchange
- Restricted access based on role
- Secure servers and firewalls
- Vendor security assessments
No system is 100% secure; however, we are committed to protecting your information to the fullest extent possible.
6. Data Retention
We retain information:
- For as long as necessary to complete your closing or escrow transaction
- For the period required under Texas state law, ALTA Best Practices, and title insurance regulations
- For fraud prevention and audit requirements
Certain closing records must be retained for multiple years by law.
7. Your Rights & Choices
Depending on your state of residence, you may have the right to:
- Request access to your personal information
- Request corrections
- Request deletion (except when we must retain information by law)
- Opt out of marketing communications
You may contact us at any time to exercise these rights.
8. Children's Privacy
Our services are not directed to children under 18.
We do not knowingly collect information from minors.
9. External Links
Our website may contain links to third‑party websites.
We are not responsible for the content or privacy practices of those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
The "Last Updated" date reflects the most recent revisions.
We will notify users of material changes by posting an updated notice on our website.
11. Contact Us
For questions about this Privacy Policy or your personal information, contact us:
True North Title & Escrow
200 N Bishop Ave Apt 329
Dallas, TX 75208
United States
Email: [email protected]
This Privacy Policy is intended to comply with Texas state regulations and general U.S. privacy standards for title, escrow, and settlement services.